Cours:5-GI-KNM-S1/2023-24/Erasmus
De GBLL, TAL, ALAO, etc.
General Document
Company Identity Card
Company name: Institut National des Sciences Appliquées de Lyon (INSA Lyon)
Adress: 20 Avenue Albert Einstein, 69621 Villeurbanne cedex, France
La forme juridique:
SIREN : 196901920 SIRET : 19690192000013 NAF : 85.42Z
Contact:
Telefone: +33 (0)4 72 43 83 83
Email: accueil@insa-lyon.fr
Webpage: https://www.insa-lyon.fr/
Réseaux sociaux: Instagram: https://www.instagram.com/insa_lyon/ Facebook: https://www.facebook.com/INSAdeLyon
Business Sector: Higher Education
Graduates: - More than 1,400 graduates each year - A total of 5,400 students (including 4,500 engineering students)
represents 40% of the scientific potential of Lyon
Staff: - 626 Library, Engineers, Administrative, Technical, Workers in Service and Health) - 684 teachers, teacher-researchers and researchers - 650 doctoral students
Les principaux clients Les principaux partenaires commerciaux, les fournisseurs, les prestataires, les collaborateurs Le chiffre d’affaires annuel et l’évolution / les bénéfices nets Le budget de fonctionnement Le positionnement de l’entreprise sur le marché (leader, challenger, suiveur…) Les sources de financement (AAP, vente, prêt, bourse etc…) Les principaux concurrents Les produit et les services (ainsi que leur évolution) proposés par l’entreprise Les métiers et les profils des salariés recrutés.
La taille de l’entreprise en précisant le nombre de salariés, de dirigeants, d’actionnaires, de bénévoles… L’organigramme et les différents services L’identité visuelle (logo etc…) Les valeurs (existence d’une charte ?) Les projets en cours ou à venir, les opportunités, les défis, objectifs stratégiques à court et long terme L’implantation et le rayonnement en France et à l’étranger : les filiales, les franchises
L’histoire (année de création, personnes à l’origine du projet, revente, acquisition, évolution etc…) Created in 1957 by philosopher Gaston Berger and Rector Jean Capelle, INSA Lyon is the oldest and largest of the six schools making up the INSA Group. INSA engineers lead careers built around with a logic of high adaptability, a pioneering approach to science and technology, and a strong sense of social responsibility.
The humanist commitment of INSA schools and their openness to different origins, cultures and social background are the hallmark of the two founders.
Informations personne contact
Le nom : Claude Passot
L'adresse mail : claude.passot@insa-lyon.fr
Nationalité : Française
He was born in France and has spend all his live in this country. He has lived in Lyon since 1989 and around 25 years ago he was looking for an internship. Randomly, he found a job offer for INSA and after going through all the selection process, he ended up being hired as a responsible for outgoing students at the organisation office of INSA.
After few years, he switch to a different position in the Industrial Engineering department (GI), more specifically, as a secretary of the department, taking care of the exchange students processes.
He is going to retire next year, thus, he does not have any aspirations linked to his career or any intention to change his job position during the next few years nor to implement new changes in the way he work. Nevertheless, he likes his job and for the last 25 years he has done similar tasks so he is expert in exchange students procedures.
He works from monday to wednesday from 8h to 17h, and you will most likely find him in his office. He is also very attentive to the email.
Since he started at INSA, new technologies have emerged, thus, his job addapted to it. Even though the youngest workers do not print anymore documents and have replaced them for online or electronic format files, he still finds more practical to print copies of the documents. The main outils he use to work will be explain in the next chapter, but broadly, the ones he use the most are PEGASE, which is the platform used to apply at INSA and email to comunicate with the others.
Knowledge management dans l'entreprise
-PEGASE: It is used for the students to apply to INSA. They keep all the personal information of all INSA members in this tool. You can find information regarding previous studies before applying to INSA, familly status, birthday, gender, full name and others.
-ADE: Platform used for time planning and scheuling. Students can find the time table of each course, the language of the course, the professors that will held each session, the type of session (TP, TD, Evaluation). There is also the possibility to export the generated calendar to other apps, such as Google calendar.
-Moodle: An open-source learning management system that gives teachers a flexible online environment in which to design, organize, and present their classes. Moodle's intuitive interface makes it easier for teachers and students to communicate, and it provides tools like forums, tests, and file sharing to improve the quality of education at INSA. With the help of this platform, INSA may personalize their virtual classrooms, monitor student progress, and promote cooperative learning in a virtual setting.
-Email: An extensively utilized technology for communication that enables online message and digital file exchanges. Email systems are commonly equipped with functionalities like attachments, forwarding, and organizing tools, which facilitate efficient and productive communication in diverse situations.
-Other tools in paper (For example, contrat d'etudes): In the context of academic knowledge management, a variety of paper instruments are required. These papers provide as physical records for official correspondence, administrative procedures, and academic agreements. They support the thorough arrangement of data, guaranteeing that important information about student records, administrative choices, and academic planning is safely stored and readily available.
OBJECTIFS DU KM
• Sauvegarder les connaissances des personnes qui partent de l’entreprise en assurant le transfert de l’information ;
• Motiver et permettre une montée en compétence les personnes, dont les savoirs et l’expérience sont reconnus et valorisés, pouvant faire naître une motivation et un sentiment d’appartenance à l’organisation
• Accélérer et optimiser l’apprentissage des nouveaux arrivants ;
• Favoriser la prise de décision en capitalisant sur les enseignements des projets passés ;
• Améliorer la productivité avec une réduction significative du temps de recherche des informations, plus d’autonomie et un accès à de nouveaux savoirs améliorant la qualité du travail ;
• Favoriser l’innovation grâce à la fluidification du travail collaboratif et au partage de l’expérience et des savoirs.
Planning
• What knowledge do we need? What do we have? How can we fill the gaps?
Identification
• What knowledge do we have? where is the knowledge, and how can it be accessed?
Generation
• How is knowledge generated–on an individual or collective level?
Development
• How can the knowledge be developed in width and depth?
Dissemination
• How can the knowledge be passed on?
Application
• Conduct the main processes of the organization and apply the KM
Conservation
• How can we ensure that the knowledge stays available and applicable ?
Assessment
• What is the state of our knowledge and what is the state of our KM ?
Pistes de réponses, l’interlocuteur pourra notamment décrire :
• Des ressources humaines (sachant-expert mais aussi collaborateurs — gestion des compétences, plan de formation, RH)
• Les ressources informationnelles (base documentaire, guide métier, management visuel, fichier de données client…)
• Les outils de travail (plateforme de collaboration, de gestion de contenu…)
• Les processus de travail (articuler processus et formation, changement…)
• Les espaces de travail (open-space...), les relations humaines, les modes de management (agile, communication…), les modalités de travail
• Les relations extérieures (diffusion et partage des résultats, collaboration, congrès, portes ouvertes…)
Interview
PREMIÈRE PARTIE (ENTREPRISE)
- Comment l'INSA est-elle organisée ?
- Y a-t-il une organisation pour toute la France ?
- Qui est responsable pour l'organisation de l'INSA Lyon, pour le département ?
- Y a-t-il de la concurrence avec d'autres universités ?
- Comment définiriez-vous les valeurs de l'INSA ?
- Quels sont les avantages de la collaboration et de la communication interdisciplinaire au sein de l'université ?
DEUXIÈME PARTIE (PERSONNE)
- Pouvez-vous vous présenter brièvement ?
- Est-ce-que vous voulez parler de votre vie professionnelle ?
- Pourquoi avez-vous choisi l'INSA ?
- Quelles sont les positions que vous avez travaillé dans l'entreprise actuelle et ancienne ?
- Avez-vous des vœux concernant votre travail à l’INSA ? Quels sont-ils ?
- Comment votre expérience personnelle influence-t-elle votre approche du travail à l'université ?
TROISIÈME PARTIE (KNOWLEDGE MANAGEMENT)
- Quel rôle joue la gestion des connaissances dans le domaine de l'éducation supérieure ?
- Comment votre département aborde-t-il la gestion des connaissances ?
- Quelle est votre vision pour l'avenir de la gestion des connaissances à l'université ?
- Comment voyez-vous l'évolution de l'éducation supérieure dans les prochaines années ?
- En quoi la technologie a-t-elle influencé la manière dont les connaissances sont gérées au sein de votre département ?
- Pouvez-vous donner un exemple concret de la manière dont la gestion des connaissances a eu un impact positif sur un projet ou une recherche menés à l'université ?
- Quels sont les principaux avantages de la gestion des connaissances pour l'amélioration de l'enseignement et de la recherche ?
INTERVIEW SUMMARY
The interview was carried out in person in Claude Passot’s office. It was firstly asked about his personal information because it was thought to be more accurate to start from that part. It continued asking about the company itself and finally the questions regarding knowledge management were asked. The interview lasted around 21 minutes and it was recorded to summarize afterwards the information received.
As said before, the first part was the personal information about Claude Passot. All the personal aspects such as his career and how he got to start working at INSA were answered. Finally, it was decided not to ask about the personal age, the earnings and information it was thought to be more private.
Secondly it was asked how the company worked itself. It could be understood how the different INSAs across the country work separately, but at the same time there is a common management. And the same level of management for the different departments at INSA Lyon.
Finally, the questions regarding Knowledge Management, the most important topic, were asked. Claude is not an expert in the field, but he managed to answer most of our questions. It could be seen the evolution in the field through the years. Claude has been working for several years in the university, and he has realized the changed that have been applied. At the beginning he was mostly communicated with his job colleagues by paper or faxes, but thanks to the new ways of communication everything was way faster. He mentioned some software such as: pegase, intranet, insa email, ade, moodle and so on. All of them facilize the communication in between the company and its workers. Although the new development, Claude still uses a lot of paper and as he would be retired soon, he is not that interested in implementing new tools. This would be a task for the newcomers. In general, it can be said that the company applies efficient ways of communication for its workers, and it is everything interconnected, making able most of the workers to receive the information they need.
In general, the questionnaire went well, besides the deeper information regarding Knowledge Management. However, the knowledge of the students about the field in the university was improved.